Privacy Policy
This policy explains how Racing Life collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Overview
Group 1 Media Pty Ltd (ACN 695 522 966) ("Racing Life", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website racinglife.com.au ("Website") or use our services.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is designed to comply with APP 1, which requires us to manage personal information in an open and transparent way.
By using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Website.
2. Information We Collect
We collect personal information that is reasonably necessary for our functions and activities. The types of information we may collect include:
Account Information
- Name and email address
- Password (encrypted)
- Account preferences and settings
User Preferences
- Horses and jockeys you follow
- Trainers and tracks you're interested in
- Notification preferences
- Favourite bookmakers
Usage Information
- Pages visited and features used
- Search queries
- Click-through data on odds and bookmaker links
- Time spent on pages
Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referring website
- Date and time of access
Communication Data
- Chat messages and conversations with our AI assistant
- Customer support correspondence
- Feedback and survey responses
3. How We Collect Information
We collect personal information by lawful and fair means. Information is collected:
Directly from you when you:
- Create an account or register for our services
- Subscribe to our newsletter
- Contact us with enquiries or feedback
- Use interactive features such as our AI chat assistant
- Participate in surveys or promotions
Automatically when you:
- Browse our Website (via cookies and similar technologies)
- Click on links to third-party bookmakers
- Interact with our content
From third parties:
- Analytics providers (such as Google Analytics)
- Advertising partners
- Social media platforms (if you link your account)
4. How We Use Information
We only use personal information for purposes that are related to our functions and activities. These purposes include:
Service Provision
- Providing and maintaining our Website and services
- Managing your account and preferences
- Personalising your experience (e.g., showing relevant races and horses)
- Processing your requests and enquiries
Communication
- Sending newsletters and race day alerts (with your consent)
- Responding to your enquiries
- Notifying you of changes to our services or policies
Analytics & Improvement
- Understanding how users interact with our Website
- Improving our services and user experience
- Developing new features and functionality
- Training and improving our AI assistant
Legal & Security
- Complying with legal obligations
- Enforcing our Terms and Conditions
- Detecting and preventing fraud or abuse
- Protecting our rights and the safety of users
5. Disclosure to Third Parties
We may disclose your personal information to the following types of third parties:
Service Providers
- Web hosting and cloud infrastructure providers
- Email service providers
- Analytics providers (Google Analytics)
- Customer support platforms
Affiliate Partners
When you click on bookmaker links on our Website, certain information (such as a unique identifier) may be shared with that bookmaker to track referrals for our affiliate program. This allows us to receive commission for users we refer.
We only partner with licensed Australian bookmakers. The information shared is limited to what is necessary for tracking referrals and does not include your personal account information without your explicit consent.
Legal Requirements
We may disclose personal information if required by law, court order, or government authority, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or illegal activity
- Protect the safety of users or the public
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Encryption of data in transit using SSL/TLS
- Secure password hashing
- Regular security assessments and updates
- Access controls limiting who can access personal information
- Secure data storage with reputable cloud providers
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
- Account data: Retained while your account is active and for 2 years after account closure
- Chat history: Retained for 12 months to improve our AI assistant
- Analytics data: Retained for 26 months
- Marketing preferences: Retained until you unsubscribe
When personal information is no longer needed, we will securely destroy or de-identify it.
9. Your Rights
Under the Privacy Act and Australian Privacy Principles, you have the following rights:
- Right to access: You can request access to the personal information we hold about you
- Right to correction: You can request that we correct inaccurate or incomplete information
- Right to anonymity: Where practicable, you have the option of dealing with us anonymously or using a pseudonym
- Right to complain: You can complain about how we handle your personal information
Additionally, we offer the following as a matter of good practice:
- Data deletion: You can request that we delete your personal information
- Data export: You can request a copy of your data in a portable format
- Marketing opt-out: You can unsubscribe from marketing communications at any time
10. Access & Correction
You can access and update most of your personal information through your account settings. For other requests, please contact us using the details below.
To Request Access or Deletion
Email us at privacy@racinglife.com.au with your request. Please include:
- Your name and email address associated with your account
- A description of your request
- Proof of identity (to protect your privacy)
We will respond to your request within 30 days. If we refuse your request, we will provide reasons in writing.
There is no fee for making an access request, but we may charge a reasonable fee if your request is manifestly unfounded or excessive.
11. Overseas Disclosure
Some of your personal information may be disclosed to recipients located outside Australia. This may occur when we use service providers based overseas or who store data overseas.
Countries where recipients may be located include:
- United States: Cloud hosting (AWS/Google Cloud), analytics (Google), email services
- European Union: Some service providers
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information, or that the recipient is subject to similar privacy protections.
12. Children's Privacy
Our Website is not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18. Our Website contains gambling-related content and is restricted to users who are 18 years of age or older.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as practicable. If you believe we may have collected information from a child under 18, please contact us immediately.
13. Data Breaches
In accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, we will notify you and the Office of the Australian Information Commissioner (OAIC) if we experience a data breach that is likely to result in serious harm to you.
Our notification will include:
- A description of the breach
- The types of information involved
- Steps we are taking in response
- Steps you can take to protect yourself
We have procedures in place to detect, assess, and respond to data breaches in a timely manner.
14. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint to us.
How to Complain
Email your complaint to privacy@racinglife.com.au. Please include details of your complaint and any relevant information.
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If we need more time, we will let you know.
OAIC
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last updated" date at the top of this page
- For significant changes, we will notify you by email or by posting a notice on our Website
- Your continued use of our Website after changes are posted constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Group 1 Media Pty Ltd (ACN 695 522 966)
Privacy Officer
Email: privacy@racinglife.com.au